Frequently Asked Questions
How do I book an appointment?
Please click here to get started.
Do I need a referral from a doctor/physician/MD before contacting you?
No. In general, you do not need a doctor’s referral before making the first contact with us. You can start the therapy or assessment process any time that you wish, simply by filling out our intake form. However, it is possible that your health insurer may require a doctor’s note prior to any therapy session. Please verify with your insurance company for details.
How long does a therapy session last? How often do I need to come?
Sessions are 50 minutes in length, with 10 minutes reserved for note-writing at the end. At Avalon Psychology, we work using a high-frequency therapy method (i.e., psychodynamic psychotherapy). Most individuals come weekly, but you also have the option come more frequently (e.g., twice weekly) or less frequently (bi-weekly).
How long will I be in therapy?
The answer to that question depends on you, your goals, and your needs. Some individuals see benefits in as little as 8 sessions, while other individuals consider therapy to be something that benefits them for many years. Typically, clients at Avalon Psychology tend to work with their therapist for several years, but there is no set duration of therapy. You choose how long you attend therapy.
Do I need to prepare for my first session or consultation?
No. You and your clinician together will understand your difficulties in the initial session.
Can you prescribe medication?
No. Prescription of medications is limited to medical professionals (e.g., family physicians, psychiatrists). Registered psychologists and registered psychotherapists cannot prescribe medications.
What is your cancellation policy?
Avalon Psychology has a 24-hour cancellation policy. This means that the full session fee will be charged for no-shows and cancellations made with less than 24-hours’ advance notice. There is no fee for sessions cancelled with more than 24-hours’ notice. Likewise, sessions that are cancelled due to serious medical emergencies (e.g., hospitalizations) will not be subject to a cancellation fee.
Are your services covered by OHIP?
No. Fees are not covered by OHIP. Clients are responsible for paying the full amount of their therapy or assessment fees. However, if you have private insurance through your work/school please connect with them to understand the coverage details. If services are covered by an insurance plan (as many are!) clients may be reimbursed by their insurance provider for a portion of the fees paid.
How do I pay?
You can pay via one of two methods:
(1) Credit Card: You can put your credit card on file on your Jane account, and payments will go through the Jane Payments system. With this method, the card will automatically be charged each time you have a session – no need to log onto the system to pay. Additionally, you will be able to download your invoices immediately through this method.
(2) E-Transfer: You can e-transfer the total session amount to brentmulrooneyppc@gmail.com. Invoices may take up to 7 business days to be able to be downloaded when using the e-transfer method.